Data Collection
What information we collect and why.
Third Parties Restricted
Your data is never sold.
Secure Storage
Stored on encrypted servers.
Your Rights
The ability to view, correct, and delete your data.
Cookie Policy
How cookies are used.
Contact
Data-related complaints and requests.
Good to know: By using Golbat App, you agree to this Privacy Policy. We've aimed to keep everything clear and straightforward so there's no room for confusion.
Golbat App is an internationally licensed online gaming platform serving users in Bangladesh. When you register, play, make payments, or use any of our services, certain information is collected — either automatically or with your consent.
This Privacy Policy is designed to give you a clear picture of what data we collect, why we collect it, how it is stored, and what rights you have. Golbat App believes that transparency is the foundation of trust.
Golbat App never sells your personal data to third parties. This is a core principle — with no exceptions.
Golbat App collects two types of information — what you provide directly, and what is gathered automatically.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification |
| Contact Information | Mobile Number, Email | Account Security |
| Financial Information | Payment methods, transaction records | Payment Processing |
| Device Information | IP address, browser, OS | Security |
| Usage Data | Game history, session duration | Experience Improvement |
| Cookies & Logs | Pages you visited and time spent on the site | Service Improvement |
Payment details are not stored directly on Golbat App's servers — payment gateways such as Nagad and bKash handle all processing within their own secure systems.
Golbat App uses your data only for specific, legitimate purposes — and every such purpose is clearly stated in this policy before your data is used.
- Account creation, management, and verification.
- Processing financial transactions, including deposits and withdrawals.
- Personalizing your gaming experience — suggesting games you may enjoy.
- Sending you notifications about promotions, bonuses, and special offers (you can opt out at any time).
- Detecting and preventing fraud, money laundering, and other irregularities.
- To comply with legal and regulatory obligations.
- Providing customer support and resolving issues.
- Improving platform performance and security.
You can opt out of marketing emails or messages at any time. Simply contact support or update your account settings — your core service will not be affected.
Golbat App never sells your data. However, in limited circumstances, certain information may need to be shared with specific parties:
- Payment Provider: To process transactions with payment partners such as Nagad and bKash only.
- Game Provider: To power games from providers such as Pragmatic Play and Evolution Gaming — only gaming session data is shared, not personal information.
- Legal Authorities: Under a court order or a lawful request from a government authority.
- Investigative Authorities: In cases involving fraud or money laundering investigations.
Beyond the situations listed above, Golbat App does not share your data with any advertisers, data brokers, or unknown third parties.
Golbat App protects your data with bank-grade security. Here's what our security framework includes:
- All data transmissions are protected with SSL/TLS 256-bit encryption.
- Data stored in our databases is encrypted with AES-256.
- 24/7 server monitoring with automated threat detection.
- Access Control — only authorised staff can access specific categories of data.
- External security audits every six months.
- Data backups are stored securely at separate, off-site locations.
Even after account closure, certain data may be retained for up to 5 years to meet regulatory obligations. After that period, it is permanently deleted.
Golbat App will never ask for your password, PIN, or OTP via email or phone. Any such request is a scam — report it to our support team immediately.
The Golbat App website and app use cookies and similar technologies. A cookie is a small file stored in your browser that helps improve your experience on the site.
- Essential Cookies: To keep your login session active. Disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: To identify slow areas of the site and improve performance.
- Preference Cookies: To remember your language, theme, and game preferences.
- Analytics Cookies: To understand how many users visit each page — no personally identifiable information is collected.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
You have important rights regarding your data on Golbat App. To exercise any of them, simply contact our support team.
Right to Access
You can request to see what data Golbat App holds about you. The information will be provided within 7 business days of your request.
Right to Rectification
If any of your information is incorrect or outdated, you can request a correction. Updates are typically processed within 3 business days.
Right to Erasure
You may request that your data be deleted after your account is closed. However, certain information may be retained where required by legal obligations.
Right to Data Portability
You have the right to receive a copy of your stored data in a readable format (CSV/JSON).
Right to Object to Processing
You can object to your data being used for marketing or profiling purposes — this will not affect your access to our services.
Golbat App strictly does not serve anyone under the age of 18. Age is verified during registration, and additional documents may be requested in cases of doubt.
- Date of birth is verified at the time of registration.
- Age verification documents are confirmed during KYC submission.
- If a user is found to be underage, their account will be closed immediately and all transactions cancelled.
- Family members can install parental control software on their own devices.
If you suspect a minor is using Golbat App, please contact us immediately at [email protected]. We will take prompt action.
Golbat App may update this Privacy Policy from time to time. When changes are made, the last updated date on this page will be revised, and for significant changes, you will be notified by email.
For any privacy-related questions, complaints, or requests, please reach out to us through the channels below:
- Email: [email protected]
- Live Chat: via the chat button at the bottom-right corner of the site
- Response time: typically within 24 hours
Frequently Asked Questions
Play with Peace of Mind — Your Data Is Safe with Golbat App
Finished reading our Privacy Policy? Then join Golbat App now and start your journey on Bangladesh's most trusted gaming platform.